We usually deliver within 4-5 business days, Monday to Friday, after payment has been confirmed for areas within Metro Manila except in the case of unforeseen or unexpected delays.

We also cannot provide the exact date and time of delivery, but we usually send out notices a day before the delivery date, and our deliveries are done within 8am – 5pm.

Please do not request for an item to be scheduled on a weekend because it might not be entertained. For orders that must be delivered on a specific date please append 2 days to the date of confirmation (the day you receive a non-automated email from us). We do not always do next-day deliveries.

Deliveries are only from Monday to Friday, and weekend deliveries will only be entertained upon our delivery department’s discretion. We may deliver on a weekend but we do not encourage customers to have their orders scheduled for delivery on a weekend because it might not be entertained.

At the moment, there is no way to do that since our deliveries are done by batch. We usually send out notices before the actual day of delivery and we may be able to inform the customer whether our delivery crew is going to arrive in the morning or afternoon. Please also take note that weekend deliveries might not be entertained.

The prices on our website are the ones that are accurate and updated. Prices there are subject to change without prior notice.

Low quantity items that are sold “AS IS” at our stores are usually no longer sold at our website, so stock status may be different.

At the moment, all our items are sold as they are indicated in pictures.

Our furniture are usually sold as bundled except otherwise specified, especially in the case of dining sets.

At the moment, our delivery flat rate covers all areas within Metro Manila, and our furthest point of delivery is Pangasinan for transactions that have met the minimum required amount. The rates for these special areas are also higher than the flat rate, and delivery duration could take as long as 1-2 weeks.

For more information on provincial orders please see our delivery fee table.

We do not charge an assembly fee, it’s a free service and it’s done at your area.

Yes, installment as a payment method is offered in our physical stores, and our terms are 0% interest for 3 months for items amounting to 5,000 to 10,000 pesos, while for transactions exceeding 10,000 pesos the total may be paid without interest for 6 months. Accepted credit cards are BDO and BPI.

Discounts may be given for store display or “AS IS” items, and we sometimes hold store specific promos and discounts.

Our stores compute the delivery fee by distance, while we follow a flat rate scheme for the website. This is because the point of origin of our website and stores are different.

We try to project the colors of our items as accurately as possible in pictures, but there are various constraints that affect how a color in a picture would look like, like lighting and the amount of colors specific monitors can project. These are factors we cannot control.

Yes, it is now an accepted mode of payment. Transactions with item subtotals amounting to ten thousand (10,000) pesos and below and legible for the payment method. Delivery fee is not free. More information on our COD terms can be found here.

At the moment, our offered payment methods for orders done through the website are bank transfer, straight credit card payment (MasterCard, VISA and other major credit card labels), PayPal and COD. For our physical stores the accepted payment methods are straight cash, credit card (BDO, BPI, and other major banks, MasterCard, VISA and other major credit card labels), installment and bank transfer.

We use the PayPal terminal to process your credit card payments.

If your debit or credit card was declined, check to see if:

Your card is expired or out of date—if the card you have on file doesn’t have your current billing address or is expired it will be declined. You can update your card’s expiration and/or your billing address quickly and easily in your PayPal account.

You need to confirm your card—your card may need to go through a confirmation process. Please note if there’s no “confirm credit card” link on your card details page within your PayPal Wallet, you don’t need to complete this step.

Your card company or bank has more information—if the above steps don’t solve the issue, you can call your credit card company to identify the problem.  To protect your privacy, your debit or credit card company or card issuer doesn’t tell PayPal why your card was declined. If you can still use your card, please try your transaction again.

If your payment won’t process with your bank account or you’re still having problems with your card, try:

• Changing your payment method at checkout. If you only have one payment method linked to your PayPal account, you’ll need to add another payment method before you can do this. You can add a credit or debit card or add your bank account. Both options are quick and easy and will give you more flexibility at checkout.
• Confirming your recipient’s email address or phone number is entered correctly. Make sure the recipient has finished registering for their PayPal account by confirming their information. A payment will fail if they haven’t completed this process.

More information can be found here: https://www.paypal.com/us/selfhelp/article/why-was-my-payment-declined-troubleshooting-tips-faq3039#personal

We do not entertain returns and exchanges, so the customer has to acknowledge that the item was received in good condition after assembly. We also thoroughly check our items before delivery, and we HIGHLY ENCOURAGE customers to do the same. Also, change of mind is not applicable for refunds. We only refund the full amount in the case of damaged goods, or if the item purchased already went out of stock before delivery took place.

Repairs for damages not made by the customer (e.g. factory defect) are done free of charge within a month after the items have been received by the customer. A delivery fee will be charged in the event that the customer has to send the item back to either our stores or our warehouse for repairs (even for repairs done within a month after item has been received). We do not charge the delivery fee if a representative can make the repairs in the customer’s area, only the service fee, if applicable. Extra fees that may be incurred in the process of sending the item back will also be charged to the customer.

Yes, item reservations are entertained but we need a few important details from you. Upon reservation kindly send us your full name, the date you’ll be able to purchase the item and where you’ll be picking up or paying for the item. We can reserve the item for a week, and at most a month for special cases.

Unfortunately our free assembly service is exclusive to customers who have arranged for their items to be delivered to them. We are not able to dispatch assemblers at a later time, they will only assemble your items on the date of delivery. Damages incurred from self-assembly will not be qualified for free repair/service claims.

Send us a message and we’ll get back to you shortly: https://www.urbanconcepts.ph/contact/

At the moment, all our items are sold as they are indicated in pictures.

Our furniture are usually sold as bundled except otherwise specified, especially in the case of dining sets.

We try to project the colors of our items as accurately as possible in pictures, but there are various constraints that affect how a color in a picture would look like, like lighting and the amount of colors specific monitors can project. These are factors we cannot control.

Yes, item reservations are entertained but we need a few important details from you. Upon reservation kindly send us your full name, the date you’ll be able to purchase the item and where you’ll be picking up or paying for the item. We can reserve the item for a week, and at most a month for special cases.

We usually deliver within 4-5 business days, Monday to Friday, after payment has been confirmed for areas within Metro Manila except in the case of unforeseen or unexpected delays.

We also cannot provide the exact date and time of delivery, but we usually send out notices a day before the delivery date, and our deliveries are done within 8am – 5pm.

Please do not request for an item to be scheduled on a weekend because it might not be entertained. For orders that must be delivered on a specific date please append 2 days to the date of confirmation (the day you receive a non-automated email from us). We do not always do next-day deliveries.

Deliveries are only from Monday to Friday, and weekend deliveries will only be entertained upon our delivery department’s discretion. We may deliver on a weekend but we do not encourage customers to have their orders scheduled for delivery on a weekend because it might not be entertained.

At the moment, our delivery flat rate covers all areas within Metro Manila, and our furthest point of delivery is Pangasinan for transactions that have met the minimum required amount. The rates for these special areas are also higher than the flat rate, and delivery duration could take as long as 1-2 weeks.

For more information on provincial orders please see our delivery fee table.

At the moment, there is no way to do that since our deliveries are done by batch. We usually send out notices before the actual day of delivery and we may be able to inform the customer whether our delivery crew is going to arrive in the morning or afternoon. Please also take note that weekend deliveries might not be entertained.

Our stores compute the delivery fee by distance, while we follow a flat rate scheme for the website. This is because the point of origin of our website and stores are different.

Unfortunately our free assembly service is exclusive to customers who have arranged for their items to be delivered to them. We are not able to dispatch assemblers at a later time, they will only assemble your items on the date of delivery. Damages incurred from self-assembly will not be qualified for free repair/service claims.

We do not charge an assembly fee, it’s a free service and it’s done at your area.

Yes, our terms are 0% interest for 3 months for items amounting to 5,000 to 10,000 pesos, while for transactions exceeding 10,000 pesos the total may be paid without interest for 6 months. Accepted credit cards are BDO and BPI.

Yes, it is now an accepted mode of payment. Transactions with item subtotals amounting to twenty thousand (20,000) pesos and below and legible for the payment method. Delivery fee is not free. More information on our COD terms can be found here.

At the moment, our offered payment methods for orders done through the website are bank transfer, straight credit card payment (MasterCard, VISA and other major credit card labels), PayPal and COD. For our physical stores the accepted payment methods are straight cash, credit card (BDO, BPI, and other major banks, MasterCard, VISA and other major credit card labels), installment and bank transfer.

We use the PayPal terminal to process your credit card payments.

If your debit or credit card was declined, check to see if:

Your card is expired or out of date—if the card you have on file doesn’t have your current billing address or is expired it will be declined. You can update your card’s expiration and/or your billing address quickly and easily in your PayPal account.

You need to confirm your card—your card may need to go through a confirmation process. Please note if there’s no “confirm credit card” link on your card details page within your PayPal Wallet, you don’t need to complete this step.

Your card company or bank has more information—if the above steps don’t solve the issue, you can call your credit card company to identify the problem.  To protect your privacy, your debit or credit card company or card issuer doesn’t tell PayPal why your card was declined. If you can still use your card, please try your transaction again.

If your payment won’t process with your bank account or you’re still having problems with your card, try:

• Changing your payment method at checkout. If you only have one payment method linked to your PayPal account, you’ll need to add another payment method before you can do this. You can add a credit or debit card or add your bank account. Both options are quick and easy and will give you more flexibility at checkout.
• Confirming your recipient’s email address or phone number is entered correctly. Make sure the recipient has finished registering for their PayPal account by confirming their information. A payment will fail if they haven’t completed this process.

More information can be found here: https://www.paypal.com/us/selfhelp/article/why-was-my-payment-declined-troubleshooting-tips-faq3039#personal

We do not entertain returns and exchanges, so the customer has to acknowledge that the item was received in good condition after assembly. We also thoroughly check our items before delivery, and we HIGHLY ENCOURAGE customers to do the same. Also, change of mind is not applicable for refunds. We only refund the full amount in the case of damaged goods, or if the item purchased already went out of stock before delivery took place.

Repairs for damages not made by the customer (e.g. factory defect) are done free of charge within a month after the items have been received by the customer. A delivery fee will be charged in the event that the customer has to send the item back to either our stores or our warehouse for repairs (even for repairs done within a month after item has been received). We do not charge the delivery fee if a representative can make the repairs in the customer’s area, only the service fee, if applicable. Extra fees that may be incurred in the process of sending the item back will also be charged to the customer.

We usually deliver within 4-5 business days, Monday to Friday, after payment has been confirmed for areas within Metro Manila except in the case of unforeseen or unexpected delays.

We also cannot provide the exact date and time of delivery, but we usually send out notices a day before the delivery date, and our deliveries are done within 8am – 5pm.

Please do not request for an item to be scheduled on a weekend because it might not be entertained. For orders that must be delivered on a specific date please append 2 days to the date of confirmation (the day you receive a non-automated email from us). We do not always do next-day deliveries.